Refund Policy

At Jeldhi, we are committed to delivering high-quality cleaning services that meet your expectations. However, we understand that situations may arise where a refund is necessary. This policy outlines the conditions under which refunds may be issued.

Eligibility for Refunds

A customer may be eligible for a full or partial refund under the following circumstances:
Service not delivered: If our cleaner fails to show up for a confirmed appointment without prior notice.
Service incomplete: If significant parts of the service were not performed as per the selected package (Silver, Gold, Platinum).
Quality concerns: If you are not satisfied with the service, and we are unable to resolve the issue through a free re-clean or corrective visit.

Cancellation Refunds

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24+ Hours Before Appointment: If you cancel your booking at least 24 hours before the scheduled time, you will receive a full refund.

Less Than 24 Hours: Cancellations made within 24 hours of the appointment may be eligible for a 50% refund, as our professionals have already been scheduled.

Same-Day Cancellations or No-shows: No refund will be issued for cancellations made after the cleaner has arrived or if no one is available at the location during the scheduled time.

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 Re-clean Option
Before processing a refund, Jeldhi offers a free re-clean within 48 hours of the original service, wherever applicable. If you are still unsatisfied after the re-clean, we will process a refund in accordance with this policy.

How to Request a Refund
To request a refund, please email us at support@jeldhi.net with the following:

Your booking ID

Date and time of the service

Description of the issue

Photos (if applicable)

Our support team will review your request within 2 business days and respond with a resolution.

 Refund Timeline
Approved refunds will be processed back to your original method of payment within 5–7 business days, depending on your bank or payment provider.

 Exceptions

Refunds are not issued in cases where:

The customer provides an incorrect address or denies entry to the cleaner.

The service was performed as per the agreed package, but customer expectations exceeded the defined scope.

Issues reported more than 48 hours after service completion.